A per-building AI concierge for residents: it answers the everyday questions — by-laws, bins, announcements — checks request status, and logs real issues straight into Tickets. Configurable knowledge, strict guardrails, and a clean handoff to a human when it matters.
Most resident contact is repetitive: when are bins collected, can I have a pet, what's the visitor parking rule, where's my request up to. The concierge answers these instantly, around the clock, from a knowledge base you control — so your team only sees the contact that genuinely needs a person.
It runs per building, scoped to that building's by-laws, announcements and registers. Guardrails are built in: it confirms before logging a ticket, escalates emergencies immediately, and can never reach across to another tenancy's or another organisation's data. When a conversation needs a human, it hands off cleanly with the full context attached.
Residents reach the concierge wherever they already are — inside the building's Property App, or via a web link or QR code in the lobby — with no app store, no login friction, and a real ticket at the end of every genuine issue.
You load a knowledge base per building — by-laws, FAQs, announcements and amenity details. The concierge only answers from that knowledge, scoped to that building.
Only after confirming with the resident. A guardrail requires the concierge to check the details and get a go-ahead before it logs anything into Tickets.
The concierge is configured to recognise emergencies, give immediate safety guidance, and escalate to a human straight away rather than treating it as a routine request.
No. Guardrails and row-level security stop it from reaching across tenancies — a resident only ever gets their own requests and the building's shared information.
Through the building's Property App, or via a web link or QR code — for example in the lobby — with no app store download and no login friction.