Every request, triaged and resolved.

Tickets is the heartbeat of Orveya — every complaint, breakdown, defect and job lands here, gets triaged by AI, routed to the right person, and tracked to close. It's the one inbox for the whole building.

Maintenance requests arrive from everywhere: a resident in the Property App, an email to the building manager, a contractor on site, an inspection that failed. Tickets pulls them all into a single, searchable queue so nothing slips between channels.

Each ticket knows its context — the property it belongs to, the asset that failed, the tenant who raised it and the contractor assigned — because Tickets is wired into every other register. Theo triages new tickets the moment they arrive, suggesting a category, priority and owner, and photos are read by computer vision to spot the defect before a human even opens it.

What Tickets & work orders does

• AI triage on arrival — Theo reads each new request, proposes category, priority and the right assignee, and drafts the first reply.
• Photo-to-defect vision — Attach a photo and Orveya identifies the likely defect, severity and trade — straight into the Defect Register.
• Assign & dispatch — Route to an operator or send a tokenised job link to a contractor — no login required for them to act.
• SLAs & status — Priority-based response targets with a clear open → in-progress → resolved lifecycle and full activity history.
• Linked to everything — Every ticket carries its property, asset, tenant and contractor — one click to the full context.
• Search & saved views — Filter by building, status, priority or assignee, and pin the views your team works from every day.

Frequently asked questions

How do requests get into Tickets?

From the Property App, inbound email, on-site entry by your team, or automatically from a failed inspection or defect. Everything lands in one queue.

Do contractors need an account?

No. You can dispatch work via a tokenised job link a contractor opens with no login — or invite them to a free contractor account if they prefer.

What does the AI triage actually do?

Theo reads each new ticket, proposes a category, priority and assignee, and drafts a first reply. You stay in control — it's a suggestion, not an automatic action.

Can residents see their own requests?

Yes — residents track their requests in the Property App, with status updates as the ticket progresses. Co-tenants in a unit share visibility.

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